So you have a small business and want to use feedback surveys to improve the quality of your products and services. Thousands of small businesses around the world use feedback surveys. According to Zippia, 65% of employees want more feedback.
But with so many options, it can take time to choose which software is right for you. In this article, We will give you tips on what to look for in a 360-degree feedback survey software tool that will help make sure your business gets the most value from its investment.
A User-Friendly Interface
A user-friendly interface should be one of your top considerations when looking for software to conduct 360 feedback surveys. Like most small business owners, you don’t have time to learn how to use complex software or spend hours learning how it works. You want something intuitive, easy to navigate, and simple enough for even the newest employee on your team to pick up quickly.
If you can’t get past the first few screens without getting lost or confused, then it won’t matter what else this program has going for it. It won’t be worth using because no one will use it. In addition, make sure that any 360-degree feedback survey software you choose is compatible with mobile devices and operating systems so that employees can access their information anywhere at any time.
Pre-built assessments are a good starting point for your 360-degree feedback survey software. They can save you time and money by providing questions that have already been tested and validated by research, so they’re likely to be more effective at getting people to provide honest feedback.
However, this option is also available if you want to build your custom assessment. Starting with an existing template is easier or more cost-effective before making changes yourself.
Feedback Reports and Dashboards
The dashboard is one of the essential features to look for in feedback survey software. It’s a visual representation of your data that helps you understand what your employees think and feel about their workplace.
The second thing we recommend looking for is an easy-to-understand report on what people think about the company culture as whole and individual departments within that culture. This type of information allows management teams who aren’t directly involved in HR decisions to have access to what’s going on inside their organization without having access only through official channels such as annual reviews or exit interviews.
Anonymity is a critical factor in any 360-degree feedback survey. According to Forbes, 74% of employees would be more willing to give feedback about their work, culture, and company if anonymous. It ensures that employees feel comfortable giving honest feedback and allows them to speak freely about their workplace, which can be difficult if they’re worried about being identified or retaliated against.
It also protects your small business from legal issues. Suppose an employee makes a slanderous complaint toward another employee or manager. In that case, the company could be liable for damages, and those costs can quickly add up. You’ll avoid these costly lawsuits by keeping everyone anonymous in the survey process.
Integration With CRM Systems and HR Software
According to Grand View Research, 91% of businesses with over ten employees use CRM software. Integration with CRM systems and HR software is essential for a 360-degree feedback survey solution. It allows you to pull data from your survey results, run analyses, and then use that information in other systems.
For example, if you want to create a performance review system based on employee feedback, integration with CRM software will allow you to pull information about employees’ skillsets and strengths directly from the survey results. This way, all the data is in one place and can be easily accessed whenever needed by managers or HR professionals who may need access or time to go through multiple reports daily.
Customization options are an essential feature to look for in 360-degree feedback survey software for small businesses, as they allow you to use the software for more than just 360-degree feedback. If you’re looking to use your new product as a part of your team’s performance management process or other initiatives, customization options can help make this happen.
Small businesses often want their employees’ input on everything from company culture and communication strategies to hiring processes and leadership changes. Customization options allow you to use the same platform across many different departments within the organization so that everyone can share their thoughts on these critical issues at regular intervals throughout the year.
Look for a 360-Degree Feedback Survey Software That Is Easy to Use, Affordable, and Customizable
A good 360-degree feedback survey software should be easy to use, even if you’re not technically inclined. Look for a simple interface that you can set up in minutes. It should also have features like automatic email reminders, automated reports and graphs, customizable templates, and integrated social media sharing buttons. It is so that employees feel comfortable with submitting their responses online without having to fill out an entire form first.
By now, you should know better what to look for in 360-degree feedback survey software. We hope this article has helped you make the right decision for your business. If you’re still unsure which tool will work best for your company, try out some free trials before making any final commitments.