As technology has advanced over the years, those in the moving industry have taken great strides to make sure they stay on top of the latest trends that their customers enjoy as well as those tech gadgets and other products that assist their companies with staying in front of others in the market to ensure they are right on top when people begin a search for a mover.
From making paperwork easier to handle by eliminating the hours that one previously had to spend sitting in an office with paperwork piled up around them to being able to book a move on the spot rather than having to wait for hours, or sometimes even days to hear back from the moving team on convenient time to book a move for a home, technology has had a large effect on how quickly the moving industry flows from one job to the next. Technology also has a great impact on which companies have a great stream of income when others who aren’t so tech savvy may not see a change in annual sales for service at all.
Let’s face it, customers have become pros at searching for the best companies in any given industry. If you own a moving company and you haven’t transitioned to the up to date tech gadgets to help increase communication with customers as well as your moving team or you haven’t spent some quality time building a website or a social media page, now is the time to start catching up and doing what you can to use technology wisely to keep your business on the right track.
One moving company, www.threemovers.com has worked hard to build their company up and has some great advice for others in the industry to use and help promote and build their own moving businesses up nationwide.
Using apps to check fuel cost and traffic are a great asset for moving companies to be able to offer real-time quotes and being able to handle on the fly moving requests from customers. Logistics apps can be used to track transport information as well as to track when a moving truck will deliver property to a new city or state.
Real Time Tracking
While customers enjoy being able to track their shipments, or their home furnishings as they ship from one home to the next, using real time tracking on moving equipment benefits a moving company because it lets them see precisely where their moving gear, and team of movers, is located at any given time. This aids in booking future moves quicker and making sure their customers know they can rely on the services rendered.
For any company, including movers, having a quality website is important to the business. Potential customers as well as current customers need to be able to locate a company online, and the first step in doing so is going to be an online search for a website where people can see what a company offers, how to get a quote and how to contact an agent. Don’t let your customers move to someone else because they can’t find you online.
When you have a website, you need to include links to social media pages. Companies that want to build business and keep their customers coming back time after time will have a good social media presence. This does not mean to start a page and just leave it sitting there with your website link and contact information printed. This means, engage your customers with new posts at least twice a week (preferably far more) and respond to their questions and comments. Have a negative review? Make it right and make sure it is posted to let others know you’ve corrected things and that you value your customers.
People love apps and with the use of Smart Phones in virtually everyone’s daily life, developing an app so customers can get quotes and make contact straight from a mobile phone will be a great benefit to your business.
Communication is the key to building a stable business. Whether you have a moving company or a bakery, it’s important for customers to reach you during your business hours. Keeping a Smart Phone, tablet or other device on hand to be able to stay in touch always is a good idea. When people cannot reach a business on the phone or via email, they will look elsewhere. It’s vital in the business world today to have open lines of communication for customers at all times.
As technology continues to advance over time, it’s very important for companies in the moving industry to stay on top of the latest gadgets, software and apps to ensure they have what the public wants. Gone are the days of waiting hours for a mover to respond to a phone call. Today, technology helps make moving quick and when people want a seamless move, you need to be prepared to give them what they want.