Strategic leadership appointment designed to enhance Chargebacks911’s long-term performance and market position
Tampa Bay, FL – October 20, 2022: Chargebacks911, the leading dispute technology specialist that powers chargeback remediation for the largest global eCommerce businesses as well as the world’s financial institutions, has appointed long-time finance leader Pelwasha ‘Pel’ Faquiryan as its Chief Growth Officer, responsible for the delivery of superior, personalized customer experiences and measurable business results.
Chargebacks911 has grown considerably over the past years, adding its sister brand, Fi911, in order to service the financial industry and continuing to expand their anti-chargeback and anti-fraud product portfolio. As the company’s new Growth Officer, Pel will focus on enhancing Chargebacks911’s long-term performance and market position while building long-term capabilities.
An industry veteran with over 20 years of experience, Pel has had great success and focus in the design, build and drive for growth of robust relationship ecosystems for her customers, partners and business. She has spent her career dedicated to driving a customer-centric culture driving increased customer engagement, advocacy and satisfaction.
Pel has held several high-profile revenue and customer-focussed positions prior to joining CB911, including her time as Executive Vice President U.S. Bank Payment Solutions and Global Airlines and Vice President of U.S. Acquiring Sales at merchant services technology company Ingenico, and as Vice President of Business Development and Client Management at financial technology company FiServ.
Monica Eaton-Cardone, Founder of Chargebacks911, said: “We are extremely excited to have Pel join us at CB911 at a critical time in our story as a company. We are at a point where businesses around the world have woken up to the possibilities of working with third-party anti-fraud providers, and since we are the pioneer in the field we are ideally placed to lead the industry forward. Pel has come from companies who are at the top of their respective fields and is a high-performance, results-driven executive in her own right, so she is the perfect fit for what we are doing right now and where we will be in the future.”
“I am extremely excited about many things when it comes to joining CB911. First the people: CB911 and FI911 have a tremendous amount of talented people who are dedicated to the future of the organization. Secondly is the product: we have an exceptional and best-in-class product that drives serious value to our partners and customers”, added Pel Faquiryan, Chief Growth Officer at Chargebacks911. “Lastly, there’s the vision: the founder of our organization, Monica Eaton-Cardone, is brilliant. Her vision of and long-term strategy for the company is extremely exciting and I am equally excited to be a part of it.”
Founded in 2011, Chargebacks911 is the first global company fully dedicated to mitigating chargeback risk and eliminating chargeback fraud. As industry-leading innovators, Chargebacks911 is credited with developing the most effective strategies for helping businesses manage disputes and reduce loss in various industries and sectors within the payments space.
Chargebacks911 provides comprehensive SaaS solutions that are highly scalable for managing chargebacks, handling services and fraud strategy management. The company helps decrease the negative impact of chargebacks and provides real-time API connectivity and insights, thereby improving revenue retention using data-driven technology to help ensure sustainable growth for every member of the payment channel.
Chargebacks911’s unparalleled category experience and patented Intelligence Source Detection (ISD™) technology identifies the true source of chargebacks, automatically remediates fraudulently filed disputes, safeguards reputations, monitors feedback 24/7 and provides insight to proactively prevent future fraud. www.chargebacks911.com
Fi911 supports financial institutions with innovative back-office automation technologies created specifically for banking and financial institutions. By supporting direct communications between FIs and their ecosystems, the company’s scalable payment product suite offers features that range from fast, flexible merchant onboarding to highly transparent and feature-rich client portals.
Fi911’s proprietary DisputeLab™ helps resolve chargeback disputes faster and more efficiently by utilizing next-generation technology that leverages a robust rule engine and highly scalable microservices specifically designed to optimize each step in the dispute cycle. The company’s unified platform also provides threat detection, reconciliation, risk management tools, and the ability to generate commissions and ISO pay-outs directly through the system.
Established by the dispute experts at Chargebacks911®, Fi911 offers global reach and expertise, and customized training and support from recognized industry leaders. https://fi911.com/
Scott Girling-Heathcote, SkyParlour for Chargebacks911
+44 (0)330 043 1315
Bethany Rhodes, PR Manager at Chargebacks911