ServiceNow is a rapidly developing cloud-based platform that offers IT service management services for enterprises. ServiceNow services are designed to help enterprises automate their business. They help in resource management to improve efficiency, communication and productivity.
Companies that outsource software development have especially benefited from ServiceNow. This article highlights some reasons why implementing ServiceNow services into your enterprise would benefit your business in the long term.
7 Reasons to implement ServiceNow Services in your enterprise
- Simplified outsource software development
Many large enterprises opt to purchase already existing software packages. These are then tailored according to their IT and management requirements to manage the database and human resources efficiently. ServiceNow also offers a packaged out-of-the-box solution.
This packaged solution can be tailored to meet the enterprise’s business requirements. This ensures the security protocols and user authentication of the business remain unique. Furthermore, it also increases the flexibility of the business. ServiceNow services are designed to help enterprises automate their business.
ServiceNow also offers simplified business app development for enterprises. Instead of spending time and money on hiring developers to code an app, ServiceNow can be used to create an app. The platform offers drag-and-drop features that allow complete customization without writing any code.
- Reduces or eliminates the infrastructure costs for enterprises
ServiceNow is a cloud-based platform. As a result, enterprises do not need to build any infrastructure for their servers or database. This significantly reduces the expense for all enterprises. For example, you no longer need to pay for the maintenance and updates of the data center.
Using this cloud-based platform also reduces repeated costs incurred by the business. For example, to manage data centers and maintain the security of these centers, your enterprise will have to hire additional human resources. By integrating ServiceNow services, you no longer need to manage these tasks, reducing the number of employees needed for IT management.
- Unlimited flexibility and customization
ServiceNow is not a one-size-fits-all solution. If you outsource software development to ServiceNow, they can customise your software according to your business requirements. It also means that ServiceNow can be integrated into any business.
IT companies like Infosys to professional services like Deloitte have integrated ServiceNow. ServiceNow has found applications in telecommunications, healthcare, finance, manufacturing and even government organizations.
This diversity ensures you can integrate ServiceNow services without compromising any security or customization requirements.
- Improved decision-making and workflows
ServiceNow’s integrated tools allow accurate tracking of all tasks. This ensures managers, the project in charge and other members of management have a precise idea of project progress. The tools and metrics are seamlessly integrated so that the stakeholders can automate the next step efficiently.
The insights provided by ServiceNow can also help decision-making. Since the goal is to promote data-driven decision-making, ServiceNow’s discrete data insights are promising. The dataset from various sources, projects and users is pooled. The information can be used not only by project managers to assess project progress but also by HR managers to assess employee performance.
- Improves employee productivity and workload
In most enterprises, employees are often given more than one task simultaneously. ServiceNow’s architecture automates the organization of these tasks.
Managers can create unique stacks for each project or employee to assess the workload. On the other hand, employees can use this to organize their day and meet deadlines. This improves the transparency in the organization, allowing managers to assess the progress of the employee.
This improves not only employee productivity but also the project timeline. Managers can make better decisions regarding employee workload and assign work accordingly. This is especially useful for smaller businesses that want to upscale their operations efficiently.
- Integrated troubleshooting services
Most enterprises use a third-party messenger to communicate within teams and email to generate incident files. However, ServiceNow has changed this. ServiceNow offers in-platform chat, called ConnectChat, that allows employees to communicate seamlessly.
ConnectChat can be used to create incident files for any IT problems or bugs. The technician responsible for handling the incident can access all the file history from ConnectChat. This reduces the turnaround time significantly. Instead of creating emails and waiting for replies, the drag and drop feature in ConnectChat can be used.
- Easy to use
ServiceNow is among the best solutions for enterprises because of the integrated tools. Along with ConnectChat which simplifies communication with technical teams, the platform has drag-and-drop and automated features.
The drag and drop features are available for almost all services and tools on ServiceNow. Managers can drag and drop tasks in the workflow, use the feature to create forms and even communicate. The automated feature saves information and data. It then generates auto-fill options that users can use, saving time.
ServiceNow services have become increasingly popular among enterprises that value productivity and efficiency. Many enterprises have leapt, and selected outsource software development services. These are only seven reasons why ServiceNow can revolutionize your digital transformation. A smooth implementation of ServiceNow can help shift your organization’s resources and budget to be more productive.