| SARASOTA COUNTY – Sarasota County Government has launched a new customer service initiative called 311Connect, that will help the community access all of the county’s services in a variety of convenient ways. The new service allows users submit requests for service or information via web, a mobile app and phone options. 311Connect provides options for users including: What type of service they need so the request can be quickly routed to the appropriate county staff. Attach photos and specify the location where service is needed.Receive an estimated date by which the request will be completed, along with a tracking number and emailed status updates. Provide feedback about their customer service experience. The system will also open a library of information about county services to the community for those who prefer self-service, and in-person service is always available at county facilities. The Sarasota County Contact Center can also be reached directly by calling 311.· Communications Director Donn Patchen said the Sarasota County Contact Center has been a valuable resource for the community and 311Connect is an important evolution of the customer service experience they provide. “This is an exciting opportunity to enhance the connection we have with our residents and visitors,” he added. According to Sarasota County Administrator Jonathan Lewis, this new central hub of information offers easier access and multiple options for county staff to provide solutions. “This is a wonderful new tool for our community,” Lewis said. “It also provides staff with consistent updates on the status of requests, collects information for future use, and is easily accessible by phone, app and the internet.” To access the new service use the following methods: Visit the following link.Mobile App: Use the 311Connect mobile app for iOS or Android devices. Sarasota County’s 311Connect is provided and supported by QScend, a web-based citizen request management system utilized by local and county governments. For more information call the Sarasota County Contact Center by dialing 311 or (941) 861-5000. Information can also be found at scgov.net. Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA compliance) |