Lisa Robbins, of Tampa, has joined the Client Care Specialist team at Advocate Health Advisors.
Robbins will help build and expand the company’s client retention efforts, with a strong focus on client education, satisfaction and positive health outcomes. At Advocate Health Advisors, agents help clients make important decisions regarding finding a Medicare plan that suits their healthcare needs. Team members provide support to clients before, during and after the sale.
Medicare Advantage plans offer a wide variety of medical and non-medical benefits and provide coverage for social determinants of health, such as transportation, fitness plans and meal delivery. Advocate Health Advisors agents are Medicare experts who serve as trusted advisors for those who are Medicare eligible and specialize in helping those turning 65.
Advocate Health Advisors agents serve their clients while helping their communities live healthier, happier lives. The company has agents in all 50 states and the Commonwealth of Puerto Rico.
“We are excited to welcome Lisa to the Advocate team. She is stepping into a position that supports the integration of care across community partners, including health insurance plans and physicians, to support customer satisfaction and positive health outcomes,” said Advocate Health Advisors Retention Specialist Jackleen Houchens “Lisa’s personalized approach to customer care will ensure that our customers are utilizing their health care benefits while proactively addressing their health care needs. “
Previously, Lisa worked in the insurance industry for more than 10 years and in customer service for 27 years. Her background in customer service and management has instilled in Lisa a strong work ethic and passion for providing excellent customer care.
About Advocate Health Advisors
Advocate Health Advisors is a health and wellbeing organization specialized in helping Americans navigate the complexities of our Medicare system. Powered by our national infrastructure of community-based experts, we drive cost and misery out of the Medicare enrollment process one person at a time. Our local health brokers provide clients with best-in-class education, needs analysis and goodness of fit modeling that optimizes Medicare plan selection. We maximize benefits for clients by integrating Medicare plans with other benefit sources, such as Medicaid, Veterans, and Employer Group options. We provide a local human connection supported by technology and not the other way around.
We are guides. We are local. And we are on your side.