Thompson will analyze and refine workplace procedures to address gaps and drive business results. He will oversee the implementation of new processes, working with team members to ensure they are strategically aligned with organizational goals at Advocate Health Advisors.
Thompson’s work will help improve the consistency and effectiveness of our work recruiting agents and supporting them in growing their Medicare clients and delivering exceptional experiences and outcomes. Medicare Advantage plans offer a wide variety of medical and non-medical benefits and provide coverage for social determinants of health, such as transportation, fitness plans and meal delivery.
Advocate Health Advisors agents are Medicare experts who serve as trusted advisors for those who are Medicare eligible and specialize in helping those turning 65. Advocate Health Advisors agents serve their clients while helping their communities live healthier, happier lives. The company has agents in all 50 states and the Commonwealth of Puerto Rico.
At Advocate Health Advisors, local licensed agents help clients make important decisions regarding finding a Medicare plan that suits their healthcare needs. Agents provide support to clients before, during, and after the sale.
“I’m happy to have Craig join our team. I’m sure he will make a significant impact on our business operations that will allow for new growth for our company and expanded opportunities for our agents,” Advocate Health Advisors CEO Darwin Hale said.
Previously, Thompson was Director, Performance Excellence at American College of Healthcare Executives, a professional membership society for administrative leaders in the health industry. He holds an MBA from Purdue University and a Bachelor of Science degree in Communications from Boston University.
“Advocate Health Advisors is clearly succeeding in so many ways, and I am thrilled to join the organization and learn from team members in every area,” Thompson said. “Once I have a solid foundational understanding, I look forward to helping the organization capitalize on existing strengths and addressing the most valuable opportunities to improve, all for the purpose of helping more Medicare eligible customers live healthier, happier lives.”
About Advocate Health Advisors
Advocate Health Advisors is a veteran-owned national life cycle management organization in the Medicare market. Our agents are Medicare experts and specialize in assisting people who are turning 65. Headquartered in Venice, Fla., Advocate Health Advisors is licensed in all 50 states and the Commonwealth of Puerto Rico. The company’s system of carefully chosen and vetted agents connects seniors to the best medical care available.