Tampa Bay, FL. April 5, 2021: Leading dispute technology specialist, Chargebacks911, and Fi911, its revolutionary dispute management brand for financial institutions, today announce the appointment of Matt Stein as Senior Vice President of Brand Strategy.
In his new role, Matt will focus on ensuring a unified brand and marketing strategy across the Chargebacks911 and Fi911 brands with a focus on driving increased revenue across the merchant, financial institution, and partnership landscape.
He brings a wealth of experience to the role, having spent more than two decades leading full-service marketing capabilities at a range of fintech, investment and technology-focused companies, such as Wunderman, PEAK6 Investments and Kobie Marketing.
Over this time, Matt developed a strong financial services portfolio, with previous clients including American Express, Bank of America, Wells Fargo, Royal Bank of Canada, and First Bank of Puerto Rico. He has also helped several companies to become recognized as industry leaders in their verticals, as backed by Forrester’s Wave reports and Gartner in its Magic Quadrant reports.
On his new role, Matt commented: “I’m delighted to be joining Chargebacks911 at such a pivotal time for the business – having recently launched the Fi911 brand, and due to the boom in payment disputes and friendly fraud caused by COVID-19.
“Both brands are doing revolutionary things for the payments network, innovating in a space that is often overlooked. Through a clear and synergized branding strategy, we can further communicate the benefits that future-proofed chargeback management solutions provide.”
Monica Eaton-Cardone, COO and Co-Founder of Chargebacks911 and Fi911, added: “We’re so pleased to welcome Matt to the team. He is an experienced marketer with an impressive history in the fintech space.
“Even before the COVID-19 pandemic struck, chargebacks were costing merchants over $100bn a year – some industries have now seen their rates grow by 20-30%, placing a huge strain on their bottom line. Now, more than ever, awareness is needed around effective chargeback management.
“This is exactly why a strategist of Matt’s caliber and the investment in our brand is imperative; to empower our journey as we work to reduce the drain that chargebacks cause on time, energy and profits.”
To find out more about how Chargebacks911 and Fi911 help merchants and financial institutions mitigate and manage chargebacks, visit chargebacks911.com and fi911.com.
Founded in 2011, Chargebacks911 is the first global company fully dedicated to mitigating chargeback risk and eliminating chargeback fraud. As industry-leading innovators, the company is credited with developing the most effective strategies for helping businesses maximize revenue and reduce loss in a variety of industries and sectors within the payments space.
It provides comprehensive and highly scalable solutions for chargeback compliance, handling services and fraud strategy management. The company helps decrease the negative impact of chargebacks, thereby increasing revenue retention to help ensure sustainable growth for every member of the
Chargebacks911’s unparalleled category experience and Intelligence Source Detection (ISD™) technology help identify the true source of chargebacks, optimizing revenue recovery opportunities, mediating disputes, safeguarding reputations, and proactively preventing future fraud. chargebacks911.com
Fi911 supports financial institutions with innovative back-office management technologies created specifically for the banking and payments industries. By offering direct communications between FIs and their ecosystems, the company’s scalable payment product suite offers features that range from fast, flexible merchant onboarding to highly transparent and feature rich client portals.
Fi911’s proprietary DisputeLab™ helps make resolving chargeback disputes faster and more efficient by optimizing each step in the dispute cycle. The company’s unified platform also provides threat detection, reconciliation, and risk management tools, as well as the ability to generate commissions and ISO pay-outs directly through the system.
Established by the dispute experts at Chargebacks911®, Fi911 offers global reach and expertise, as well as customized training and support from recognized industry leaders. https://fi911.com/