Who: The Crisis Center of Tampa Bay received a stellar program review for the Florida Veterans Support Line (844-MyFLVet) from the VA Sunshine Healthcare Network (VISN 8), a program funder and the nation’s largest system of hospitals and clinics serving veterans in Florida, South Georgia, Puerto Rico and the U.S. Virgin Islands.
Why this is important: The line serves veterans and families of veterans throughout the state of Florida. All assessments of the program were given “exceptional” or “very good” marks.
TAMPA, Fla., March 2, 2021 – The Crisis Center of Tampa Bay’s Florida Veterans Support Line received its annual contractor performance assessment report for the previous year of service. This report was conducted by VISN 8, a funder of the line and entity of the U.S. Department of Veterans Affairs (VA).
All of the areas assessed by VISN 8 exceeded expectations set in place through the partnership agreement. VISN 8 was so impressed with the level of service being provided to veterans throughout the state, they now plan to update the contract requirements to anticipate these exemplary results during each review of the Florida Veterans Support Line.
The Florida Veterans Support Line was launched as a pilot program in 2014 through the Crisis Center’s Gateway Contact Center. Through an agreement and funding provided by VISN 8 and the Florida Department of Children and Families, the line has since expanded to every county in Florida. Veterans and loved ones of veterans can call 1-844-MyFLVet and be connected to a peer who has been trained to provide immediate emotional support, as well as VA and non-VA resources located throughout the community.
“When the Crisis Center of Tampa Bay launched the Florida Veterans Support Line in 2014, we wanted to create an innovative solution for veterans who felt hopeless and disconnected. Using trained, veteran peers, this support line has become a trusted source for veterans and a model for the state of Florida. Thanks to our partnership with the VISN 8/VA and The Florida Department of Children and Families, we have served tens of thousands of veterans and their families. This report validates our efforts to serve this vital population, particularly during this pandemic.” said Clara Reynolds, President & CEO of the Crisis Center of Tampa Bay.
Additional information about the Florida Veterans Support Line can be found at www.myflvet.com.
About Crisis Center of Tampa Bay
The mission of the Crisis Center of Tampa Bay is to ensure that no one in our community has to face crisis alone. The organization is the community’s gateway to help, hope, and healing, and is Tampa Bay’s elite provider of crisis and trauma services. Responding to over 170,000 requests for help each year, the nonprofit agency offers a range of evidence based programs designed to meet community needs:
• Gateway Contact Center (2-1-1: suicide prevention, crisis counseling, and information and referral services)
• Corbett Trauma Center (trauma counseling and sexual assault survivor services)
• TransCare (9-1-1 emergency and mental health ambulance services, medical van transportation)
For more information regarding the Crisis Center of Tampa Bay, please visit www.crisiscenter.com.
Crisis Center of Tampa Bay contact: Ken Gibson
Phone: (813) 410-4129