The Florida Peninsula Insurance family of companies announces the addition of Mindy King as the company’s Director of Customer Experience. This is a new role at Florida Peninsula, which will be focused on building best in class customer experience programs across the entire enterprise.
King is a seasoned customer experience professional who has spent the past two decades working with service industry brand leaders providing customer programs directly targeted to impact the value of customer relationships. Prior to joining Florida Peninsula, she was the Director of Customer Experience for Thyssenkrupp Elevator as well as the Director of Voice of the Customer/Customer Insights & Market Intelligence at Tyco Integrated Security.
“We consider our customers to be part of our family,” said Clint Strauch, president of Florida Peninsula as well as its wholly owned subsidiary, Edison Insurance Company. “We understand that many times when they reach out to file a claim, it is during an already very stressful time in their lives, so we want to make their experience as positive as possible. Mindy’s passion for understanding the needs of our customers and how we can best service them will help us in achieving this goal.”
A Florida native, King earned a Bachelor of Science degree from Palm Beach Atlantic University and an MBA from Nova Southeastern University. She is a six-sigma black belt, former Project Management Professional and is certified in customer journey mapping. Additionally, she is a member of the Customer Professional Association and a board member of the CX consulting firm, Horizon CX.
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ABOUT FLORIDA PENINSULA INSURANCE COMPANY
Founded by a team of veteran insurance professionals, Florida Peninsula Insurance Company is one of Florida’s top 10 largest companies offering multi-peril homeowners and flood insurance. The company insures approximately 150,000 homes, condo and apartment units located throughout the state. Florida Peninsula markets through a network of 2,500 independent insurance agents. Our aim is to combine the latest technology with old-fashioned courtesy and customer service, providing efficient, cost-effective, peace-of-mind protection for our policyholders. Florida Peninsula was first issued a Certificate of Authority to do business in April 2005 by the Florida Office of Insurance Regulation. The company has maintained a Financial Stability Rating® of A-Exceptional from Demotech. For more information or to get a comparison quote, please call (877) 229-2244 or visit our website at www.floridapeninsula.com