Training new employees has its fair share of challenges but doing so with a staff that all works independent from each other can be especially difficult. Finding ways to teach company policies and processes to someone that you are physically distant from can leave a lot of room for error which can eventually lead to disciplinary issues in the future. Luckily, there are ways to get in front of this roadblock, and create training programs that include live coaching, even when teacher and student are not together.
Take Advantage of Technology
Modernizing your training program cannot be done without the inclusion of technology. Even the most basic business plans can benefit from an upgrade to stay relevant and competitive. Dash cams are a good example of a way to combine a technological advancement, with training and development. A major feature of this product is real-time incident detection and preventative in-cab coaching. Which gives your fleet managers an opportunity to see which drivers may benefit from some additional attention in their efforts to protect drivers and lower costs. In terms of training, these cameras provide your team with data that can be used in less-emergent scenarios, for example during employee reviews to discuss areas of strength and as well as those that need improvement amongst your staff.
Let us face it, training can be dull for everyone involved, however it is necessary, so being flexible and creative in how you deliver the material can make a world of difference. Learning about your employees different learning capabilities can help you develop a way to train them that is thorough, but still unique to each person. Options always make employees feel that their needs are important and less like they are being dictated to, which is essential for a success in overall morale. Allowing employees to learn in the way they suit them best is also a show of consideration and support. Some individuals learn best in the mornings, while others have higher retention levels in the evenings. Simply creating two different time slots to deliver the same information can improve their willingness to participate in the required programs.
Provide Encouraging Examples
In terms of improving upon existing processes, forcing change on a set in their ways staff can be daunting. Find real-life reviews of the processes you are implementing and why they work to present to them before they have a chance to turn down your advances. Another creative technique is select a veteran employee or someone who you believe will be highly receptive to these changes and get them trained first. Use them to help create a positive buzz about what is to come, as well as to assist in training in any way possible. Learning from a peer can feel more comfortable for some employees and create a sense of encouragement for both them, and their trainer peer. Positive recognition is another way to sneak some sunshine into training. Client compliments and positive reviews from team members and superiors is a classic example of how to encourage employees. Specifically, in terms of in-cab training in the midst of an incident, have a foundation of support between superior and subordinate makes disciple easier to give as well as to take.