In businesses today, artificial intelligence and automation are utilised for communication and interaction purposes, especially in the area of customer services. Since our world is now increasingly on virtual, AI and automation are very viable instant communication device.
Facebook Autoliker and Chatbots are best examples of this.
Facebook Autoliker is a tool that helps to increase unlimited likes on status, comments, videos and posts on Facebook and can help you to get popular and trending while Chatbots is used for communication.
Chatbots have opened the gateway of seamless customer-business interaction, which has enabled customers to engage their businesses in a smooth, simple and fast way. AI-powered chatbots can interact with customers in a natural, simple and comprehensive language. They can also optimise automatically through past customer engagements.
Chatbots are necessary in today’s world of virtual communication. Customers today are linked together via smartphone and shopping online is among the world’s most popular activities. Customers yearn for impeccable customer engagement and interaction, coupled with real-time replies to enquiries and complaints.
Chatbots are positively impacting businesses and industries let’s show you reasons why chatbots are the future of communication and customer service:
Improved User Interaction
Chatbots offer businesses a means of improved interaction with users. Chatbots are effective in facilitating lengthy conversations. When a customer visits your business platform, whether on Facebook messenger or website, the chatbot can initiate a chat with your customers and providing real-time solutions. With the use of natural language processing technology, chatbots can now understand the context of any conversation and provide replies that feel ‘human’.
Most businesses, in a bid to enhance customer experience and branding, give their chatbot a personality that encompasses their company’s vision and objective. This can bolster the relationship with customers and boost brand loyalty.
Bots have ‘omnipresence.’
Today, customers have a ubiquitous presence online. They have also become more demanding. Whether on social media, instant messaging platforms, text messages or email, their need for seamless customer service is insatiable. The need for business to be present in these numerous platforms is more urgent today than ever. Chatbots can be integrated into various platforms to serve the needs of customers seamlessly. Many businesses are utilising chatbots for this purpose. For example, Pizza Hut is currently deploying chatbots to streamline purchase order on instant messaging applications like Facebook Messengers, Whatsapp, etc.
Engaging customers in whatever medium they prefer will improve your customer retention rate, which is important for your investment returns.
Managing High-volume of Queries
Chatbots are effective customer support tools. They are capable of handling a high volume of customer enquiries and questions through the process of automation. With chatbots, you wouldn’t have to worry about huge chat volumes. A single chatbot can simultaneously chat with hundreds of customers, without human help. Chatbots are pieces of digital software, so they work endlessly without the need for rest or food break. This will help you save expenses and time. Live agents may be overwhelmed by the bombardment of visitors enquiries while chatbots will continue with their high performance. You wouldn’t want to delay your customers and cause them to be frustrated or move over to your competitors because of slow response and ‘being on hold’ for a lengthy period. We live in an era of face-paced, real-time communication and chatbots are ideal for offering superior customer engagement experience, regardless of the number of customers.
Support or complement human agents
Chatbots are effective at handling repetitive and monotonous tasks. This will heighten the spirit of your business, and keep your human agents invigorated and vitalised. Your human agents will concentrate and invest their time in intricate and elaborate tasks that will make the best use of their intellects. With the deployment of chatbots, you will witness a rise in your company’s efficiency as chatbots will handle their tasks quickly and seamlessly. Chatbots can also provide a customised interactive experience to customers when integrated into a recommendation engine or through machine learning.
Save operational costs
Studies have shown that more than 100 billion customer support requests are made annually. This has presented a sort of headache to businesses because they cost over 500 million dollars to service. Intelligent chatbots can be used to cut down these huge costs considerably. Chatbots can save businesses up to 40% in operational cost.
For small businesses and startups, it can be very expensive to hire agents willing to work round-the-clock and provide them with the support needed to perform this task. The deployment of chatbots can offset these high costs. Market analysts have predicted that chatbot will save businesses more than $ 7billion in business expenses within the next two years.
Chatbots are a reliable tool for business communication and can help businesses reach their goals, especially in the area of customer service and marketing. The latest market analysis places chatbot growth at more than $9 billion in 2024. This shows the prominence of the chatbot and its ability to strengthen customer relationships.