Advocate Health Advisors has named Charles Coldiron as Client Care Team Director.
Coldiron, who is based in Tampa, will be working to grow the company’s call center capabilities and helping clients throughout the United States. He will work on establishing programs and processes to support the company’s growing membership with an emphasis on member retention. Coldiron’s work will help our company ensure excellent customer service for Medicare members and improve seniors’ overall experience with healthcare.
Advocate Health Advisors agents are Medicare experts who serve as trusted advisors for those who are Medicare eligible and specialize in helping those turning 65. The company has agents in all 50 states and the Commonwealth of Puerto Rico.
“Charles will be invaluable to our team and our Medicare members,” Advocate Health Advisors CEO Darwin Hale said. “With Medicare rule changes and increased focus on the patient experience, his leadership and industry expertise will help us better serve all of our customers.”
Prior to joining Advocate Health Advisors, Coldiron was an associate director of sales for Humana for more than 18 years. In that role, he served as a channel leader for the company’s veterans initiatives and partnered with the VFW and USAA to support programs and increase sales.
“I am excited to join the Advocate Health Advisors team and look forward to working with great people, who want to accomplish great things while helping Medicare members,” Coldiron said. “By focusing on our sales and retention processes and investing in our call center professionals, we can ensure that all of our clients receive world-class service.”
Coldiron served in the U.S. Army and earned a Bachelor’s of Science degree in Industrial and Labor Relations from Northern Kentucky University. If you would like to get to know more about Coldiron, you may connect with him on LinkedIn.
About Advocate Health Advisors
Advocate Health Advisors is a veteran-owned national field marketing organization in the Medicare market. Our agents are Medicare experts and specialize in assisting people who are turning 65. Headquartered in Venice, Fla., Advocate Health Advisors is licensed in all 50 states and the Commonwealth of Puerto Rico. The company’s system of carefully chosen and vetted agents connects seniors to the best medical care available.