In this role, Statzer will manage the day-to-day operations of the company’s call center and handle agent recruitment and training. Statzer, who is based in Dallas, Texas, also will implement new strategies for improved sales and processes.
All of Advocate Health Advisors’ call center team members are licensed health care agents. The agents are Medicare experts who serve as trusted advisors for those who are Medicare eligible and specialize in helping those turning 65. Advocate Health Advisors, based in Venice, Fla., has agents in all 50 states and the Commonwealth of Puerto Rico.
“Tawny will be a great asset to the Advocate Health Advisors team. I am excited to have her leading our call center and ensuring we deliver exceptional service for our Medicare members,” said Advocate Health Advisors Director of Business Development & Strategy Kelly Roszel.
Prior to joining Advocate Health Advisors, Statzer managed call center operations and training for an insurance outsourcing firm. She also has worked with various large corporations, including Comcast and Starbucks, to ensure quality control and strategic deployment of new workflow processes.
“I am looking forward to taking on a role that allows me to develop a completely new blueprint for our call center,” Statzer said.
Statzer holds a Masters of Business Administration and a Bachelor’s of Science in Business Management from the University of Phoenix. If you would like to get to know more about Statzer, you may connect with her on LinkedIn.
About Advocate Health Advisors
Advocate Health Advisors is a veteran-owned national field marketing organization in the Medicare market. Our agents are Medicare experts and specialize in assisting people who are turning 65. Headquartered in Venice, Fla., Advocate Health Advisors is licensed in all 50 states and the Commonwealth of Puerto Rico. The company’s system of carefully chosen and vetted agents connects seniors to the best medical care available.