Tampa, FL (April 21, 2020) – As COVID-19 continues to spread globally, companies in Tampa Bay are struggling to maintain service levels to their clients while also reducing potential exposure risk to their employees.
PBX-Change has responded to its clients’ needs by providing a technology solution that enables the ability to quickly deploy a contact center solution. The WebEx Contact Center Quick Deployment Solution is a cloud contact center that can typically be deployed in less than a week.
“As a result of the pandemic, companies have adjusted their priority levels of employee safety but still need to provide service to their clients and offer outstanding customer service. By partnering with Cisco, we are able to roll-out a rapid response implementation for call center clients. The turnaround we can offer is unprecedented and can help businesses that need to change their business models on the fly,” said Bill Heinz, Vice President for PBX-Change.
The WebEx Contact Center Quick Deployment Solution will help companies get a contact center live in as little as five days – assuming no customizations are required.
The quick deployment solution bundles premium agent software, and a robust set of omnichannel, routing, and reporting capabilities for up to 1,000 concurrent agents, and features:
-Quick deployment (typically 5 business days from order placement)
-Rapid ramp-up for crisis response teams
-No need for VPN connection for service
-Special considerations for qualifying health care providers such as hospitals and medical clinics
This solution is useful for any Tampa Bay business that has an immediate need for the new or expanded resources of a cloud contact center. The solution helps companies who need to offload expanding volume from their current contact center to a secondary platform while ensuring scalability and continuity of services. Companies who don’t currently have a contact center but need to provide their customers an “emergency hotline” and for companies who want to provide the flexibility for their agents and supervisors to work from home and avoid unnecessary exposure without the need for a VPN connection.
PBX-Change has been offering the WebEx Contact Center for over two years, and now with the rapid deployment assistance from Cisco, the set-up can be completed in less than five days.
To find out if the WebEx Contact Center is right for your business, please call 813-734-8912.
More information at https://www.pbx-change.com/cisco-webex-contact-center/.
About PBX-Change and Tampa Bay Fiber; divisions of Tampa Bay DSL Inc.
PBX-Change is a Tampa-based Internet and Telephony Service Provider specializing in voice, cloud, and analytics services. PBX-Change quickly and seamlessly connects employees, customers, and applications to improve business performance for all sizes of enterprises across the United States. Countless results-driven companies rely on PBX-Change Communications Cloud to reduce complexity and cost. In doing so, these companies are improving individual and team productivity as well as performance, in-turn enhancing the overall customer experience. PBX-Change can connect any size business with state-of-the-art communications technology to empower clients with Fortune 500 voice, data, and IT solutions, allowing them to maximize their potential while staying within their budget.
Tampa Bay Fiber is rapidly expanding its network throughout the Tampa Bay Area and can provide businesses with ultra-high-speed internet utilizing Fixed 5G at speeds up to 1Gbps with 99.999% reliability.
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