SunView Software, an industry-leading provider of ITSM and Change Management solutions, was named as a “Contender” in The Forrester Wave™: Enterprise Service Management, Q3 2018. According to the research firm’s analysis, SunView received the highest score possible in the Growth in Revenue criterion.
For this report, Forrester identified and selected 12 of the most significant Enterprise Service Management (ESM) providers for their research and analysis. Vendors were evaluated against 28 criteria for this report. Each of the evaluated vendors demonstrated innovation in core IT Service Management (ITSM) capabilities, extended ITSM capabilities beyond technology services, sped up workflow automation through PaaS/low-code development, and more.
For this evaluation, the research firm examined SunView’s current product service offerings along with the company’s strategy and market presence as related to ESM. The report notes: “Although this vendor is relatively small, SunView’s ChangeGear has gained its recognition and rapid growth, thanks to a strong commitment to ESM. It provides dedicated modules for HR, procurement, facilities, and more.”
Additionally, Forrester noted that SunView “…has proven itself ideal for smaller organizations with ESM needs, such as schools, nonprofits, and small enterprises.”
“In today’s digital enterprise, implementing new technologies like AI and Machine Learning while maintaining speed and efficiency in the delivery of digital services is critical in shaping the overall success of the business,” said Seng Sun, CEO of SunView Software. “We view ESM as a necessity for organizations of all sizes to better serve their end users while keeping up with the sheer velocity of business change. Although we still have a lot of work to do, we’re thrilled to be included among our industry’s most impactful players. We’re excited to take on the challenge of further expanding our ESM offerings to drive more value for our customers.”
About SunView Software: Founded in 2003, SunView Software is a leading provider of IT Service Management software that helps companies to better deliver, manage, and monitor IT services across the enterprise. SunView is pioneering innovations in artificial intelligence to drive smarter automation, predictive insights, and customer satisfaction. By combining cutting-edge technologies and a best-in-class software platform, SunView provides cost-effective and efficient solutions that enable more responsive IT for the organization.
SunView Software is a privately held company based in Tampa, Florida.
Visit www.SunViewSoftware.com for more information.