Customer complaints are the double-edged sword of quality and compliance.
From a quality perspective, complaints represent the most damaging defects – those that have reached a customer. Complaints also pose tough compliance challenges in terms of accurate determination and timely regulatory reporting.
In this upcoming webinar, we’ll present solutions for ensuring compliance and improving quality by automating complaint handling beyond the four walls of your organization.
Register now to learn how Pilgrim’s enhanced SmartSolve Quality Portal, best practice complaint handling workflows, regulatory submission capabilities, and in-the-box Quality Intelligence dashboards:
Improve complaint-related data integrity
Prioritize complaints for investigation
Determine global regulatory reporting needs
Drive continuous improvement and reduce cost of poor quality
Please register for the time that best fits your schedule.