PODS Enterprises, LLC, a leading moving and storage provider, received a 2016 Confirmit ACE (Achievement in Customer Excellence) Award for the third year in a row. The accolade demonstrates PODS’ long-term commitment to its customers.
The Confirmit ACE Awards program celebrates outstanding achievement in using voice of the customer data to improve the customer experience.
“In 2015, we received 54,000 Sales & Service Center and over 50,000 post-experience survey responses, which were used to enhance our operations over the course of 2015 and 2016. This feedback has provided us with important customer insights and led to innovative refinements in the overall PODS experience,” explains Sherry Johnson, PODS’ Customer Experience Manager. “The most significant actions taken by PODS as a result of the feedback include the implementation of container tags with loading instructions, launch of web surveys to assist in redesigning the web experience, and implementation of a thorough follow-up process to ensure all customer inquiries are properly addressed.”
“At PODS, we understand that moving is one of the most important events in a person’s life, making the customer experience particularly relevant to our industry,” said John Koch, President and CEO of PODS. “From the very beginning, PODS’ innovative portable storage solutions were developed with the customer in mind, and this shows in our loyal customer base and our trusted name. It’s an honor to be recognized again by Confirmit, and it’s a privilege to work with team members who share PODS’ unwavering commitment to customer service.”
About the Confirmit ACE Awards
The ACE (Achievement in Customer Excellence) Awards program was established in 2005 to recognize outstanding achievement in customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes.
About PODS Enterprises, LLC
PODS® is a leader in the moving and storage industry providing both residential and commercial services in 46 U.S. states, Canada, Australia and the UK. Founded in 1998, PODS pioneered the portable moving and storage industry now preferred by many customers’ increasingly active and mobile lifestyles. To date, the PODS network has completed almost 700,000 long-distance moves, exceeded 3 million deliveries, and has more than 165,000 PODS containers in service.
Confirmit is the world’s leading SaaS vendor for multi-channel Voice of the Customer, Voice of the Employee, and Market Research solutions. The company has offices in Oslo (headquarters), Chengdu, Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software is also distributed through partner resellers in Madrid, Milan, Salvador, and Tokyo.
Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include Aurora, British Airways, British Standards Institution, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Research, JTN Research, Keep Factor, Morehead Associates, Nielsen, Research Now, RONIN, RS Components, Sony Mobile Communications, Swisscom and The Wellcome Trust. Visit www.confirmit.com for more information.