In order to ease concerns as customers reach out to friends, family and colleagues in Ecuador, Japan and Myanmar affected by earthquakes last week, Bright House Networks announced its commitment to make all home phone customer calls to all three countries free of charge through April 30, 2016, retroactive to calls placed beginning April 13, 2016 to Myanmar, April 14 to Japan and April 16 to Ecuador. Bright House Networks home phone customers will not be charged for calls to land lines or cell phone numbers in Ecuador, Japan and Myanmar.
Customers who are making calls to Ecuador, Japan and Myanmar during the program timeframe will be issued a credit on their account for direct dial calls made to the three countries, with no need to do anything else. Credits for all calls made during the program time period will appear on customer accounts in May. Calls to operators or directory assistance are not direct dial calls, so these will be charged at the usual rate.