Certified Professional Coach Yvonne Ulmer of Coaching by Design facilitated a Cultural Diversity and Mediation Workshop as part of a continuing mediation education program for Charles N. Castagna Mediation, Inc.
Attendees were local attorneys and judges certified as mediators, professionals trained to help parties to reach an agreement outside of a courtroom. Mediation is a method of alternative dispute resolution that is growing in popularity as companies, individuals and even the courts look for ways to save money.
Yvonne guided the mediators through thought provoking discussions covering mutual respect and their initial reactions to a variety of potentially shocking images. Photographs portraying various genders, ethnicities, religions, and sexual orientations as well as those depicting violence, different lifestyles, polarizing political and social views, had the participants discovering their own potential biases and learning from their neighbors.
Based on the lively discussion, Yvonne used their reactions to illustrate how various prejudices could affect how the mediators approach their clients, and conversely, how their clients may view them.
“One attendee recalled how he often makes a joke about his suit when approaching a dressed down client to make them feel more comfortable,” said Ulmer. “He laughs and says that he’d much rather be in shorts and flip flops too. As mediators, it is important that they can relate to their clients and communicate as peers.”
Yvonne was recently approved by the Supreme Court of Florida as a subject matter specialist for circuit mediation programs in accordance with Section 2.04(c) of the Mediation Training Standards and Procedures.
“Yvonne’s program was thoughtful, engaging, relevant to, and highly evaluated by those in attendance,” said Charles Castagna. “I am looking forward to her participation in future programs.”
About Yvonne Ulmer and Coaching by Design
Yvonne Ulmer is a certified professional coach who effectively balances insights from world-class personality assessments with inspiring coaching sessions that encourage her clients to meet their goals. Her clients are typically executives in mid-sized companies and large enterprises, teams in growing organizations, and human resources departments that need support for their training programs.
She holds a bachelor’s degree in Psychology from University of South Florida and a masters of education in community counseling from Georgia State University. She is a member of numerous professional associations including the International Coaching Federation, ICF-Tampa Bay, The Society of Emotional Intelligence, St. Petersburg Area Chamber of Commerce Women’s Leadership Council, and Leadership St. Pete Alumni Association. For more information, visit www.yvonneulmer.com