GTE OnScreen(TM) Combines Personal Interaction With Increased Efficiency
TAMPA, Fla., July 29, 2013 (GLOBE NEWSWIRE) — GTE Financial has
announced that GTE OnScreen, its Interactive Teller Machine (ITM), will
offer downtown Tampa the best of GTE’s personalized service with
additional operating efficiencies. ITM technology has seen increasing
implementation across the banking industry and will be introduced to
the downtown Tampa market at GTE’s new N. Ashley Dr. location, slated
to open early November.
“It’s always about the member experience,” says Joe Brancucci, GTE
Financial president and CEO. “Rather than just leaving it up to members
to figure out this new banking technology, we’ll have GTE OnScreen
fully supported by staff.”
Brancucci says GTE research indicates that members are interested in
choosing the way they access services. When members use GTE OnScreen, a
GTE Advocate remotely located at GTE’s headquarters will appear on the
screen to interact real time. All the member needs to do is pick up the
phone receiver to speak with their Advocate, ensuring the conversation
is private and not readily overheard by others. Other Member Advocates
will be onsite to assist with questions as well.
Services available through GTE OnScreen include (but are not limited
to) making a loan payment, changing a debit card PIN, depositing a
checking, making a withdrawal, transferring funds between accounts,
making a wire transfer, getting official checks, checking an account
balance or placing a stop payment on a check.
“With GTE OnScreen handling the bulk of traditional transactions, our
Member Advocates can spend more time providing one-on-one attention to
members,” says Brancucci. “Members who need information about more
detailed financial needs such as insurance or investments, applying for
a loan or opening a new account will be able to speak with Member
Relationship Officers who will still be located in all our locations.”
GTE OnScreen will be available for members in Autumn of 2013 in the new
downtown Tampa location, 601 N. Ashley Dr.
About GTE Financial:
GTE Financial is a not-for-profit financial cooperative with more than
$1.6 billion in assets and 21 Community Financial Centers located
throughout West Central Florida. Chartered in 1935, GTE, which has just
announced its Interactive Teller Machine capabilities, is locally owned
and operated in the Tampa Bay area, serving more than 200,000
individuals and businesses. More information on GTE Financial can be
found at www.gtefinancial.org.